It is not Best Practice to have their network customers try to resolve this kind of a problem. That's why I'm providing all the techno-babble. This is probably way more information than you wanted, but, you are trying to do something in a Corporate environment that cannot be done, and you really need to explain all this to your IT department, or have them read this forum thread. As Corday said, you're hands are tied unless you are doing this on your home internet connection, and even then if you use any of the major ISP webmails, you cannot do Mail Relay as those ISP's all block off SMTP Port 25. That means that you cannot scan-to-Email with the Ricoh software or any other printer maker's software with ISP-based webmail portals. Furthermore, Mail Forwarding in now no longer handled by any of the webmail based Clients for any of the major ISP providers such as Charter, Verizon, Cox, Time-Warner, Comcast, etc. would have to pay money to in order for them to do Mail relay or Mail Forwarding as it is often called. This is partially because in a corporate business environment, Mail Relay is handled by the IT department and sometimes it's done by an internal Proxy Server on a UNIX machine such as a Sun Workstation, and other times it's handled by an external company that the IT dept. Regarding the scan-to-Email issue, Corday mentioned that E-mail clients are normally set up in windows to do this, but not with external web-based client such as Gmail, Yahoo!, Hotmail,, etc. I had 90 printers on the network at my last IT job, so I know a little about how to do this. The other way that it normally works, is that the Ricoh printer driver could be stored on one of their network servers, and during the "connected" up process when they added your printer to your computer, they would have pulled down the drivers from that network server location and installed locally in your computer's Windows7 directory. Drivers for that printer should be in Windows7, and when they "connected" you up to that printer over the network, Win7 should have installed the driver, not you. ![]() You should not have had to install a driver in order to make a network connection to your computer (you didn't mention whether you had a desktop or laptop that you were connecting your printer to?). You're welcome, tech5ie! You didn't mention in your E-mail that this was being installed in a corporate network environment! This makes a huge difference.Ĭorday is on the right track, however, if your IT people at work installed your network printer and physically plugged you in via the Ethernet port before installing the driver, they did it wrong. If not, you'll need to give us more information on your system so we may advise you further. If you follow my reinstall instructions it should fix your problem. What E-mail program are you attempting to scan the image into? Normally this is not needed by scanning software. I'm unfamiliar with your error message except to say that if it's an SSL (Secure Socket Layer) error, most likely your browser is trying to digitize your image or document into your browser without a security certificate. **REMEMBER TO DISABLE ANY ANTI-VIRUS OR SECURITY SOFTWARE BEFORE YOU RUN THE PRINTER CD, OTHERWISE SOME OR ALL OF YOUR PRINTER FUNCTIONS WILL FAIL TO INSTALL PROPERLY DUE TO BEING BLOCKED BY YOUR A-V SOFTWARE**. Try uninstalling the software, reinstall from CD first, wait for the software to tell you to plug the usb printer cable in, and proceed with installation. You can also find Google SMTP settings on official google website.How did you install your printer? Did you install the software from CD that came in printer box first and then plugged in the USB printer cable? If not, you may not have installed the printer correctly. Password : Your Gmail scan email password Email Address: Your Gmail scan email account Go to Device Management then ConfigurationĪdministrator email address: Your Gmail scan email account login to your Ricoh device using a web browser as device admin. Go to security and enable less secure app access Login to your gmail scan account and go to Make sure you have created your Gmail account for this purpose ![]() To make it simple, let me break down to two phase for you 1.)Configuring gmail and 2)Configuring Ricoh device ![]() Hi Ya, This is for the people who have Ricoh printer on their organisation and wants to use Gmail SMTP server.
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